FOR IMMEDIATE RELEASE
CDYNE Corporation Offers Upgraded Web Service Solution for Simple, Cost-Effective Text Messaging
Chesapeake, VA (May 25, 2010) – CDYNE Corporation, a leading provider of Data Quality and Communication XML Web Services announced today the release of CDYNE SMS Notify! 2.0 Web Service for alert and notification text messaging.
SMS Notify! 2.0 is a 2-way text messaging Web Service that sends and receives text messages through secure SMS gateways. Commonly used messaging features include emergency alerts, automated appointment or payment reminders, product delivery status notifications, and subscriber event messaging. Web Services are a key point of integration for business applications that exist on different platforms, languages, and systems. IT departments can interface with SMS Notify! 2.0 Web Service using SOAP (Simple Object Access Protocol) or REST (Representational State Transfer) protocols to build these communication features into existing business applications.
A significant upgrade built-in to SMS Notify! 2.0 is the option to obtain exclusively assigned long numbers (i.e. 757-555-1212). This feature is a simple, cost-effective alternative to short codes for companies requiring Mobile Originated (MO) messages from customers or subscribers. Advantages of long numbers include easy and quick set up, no short code fees or premium charges to customers, and the ability to combine voice or IVR (Interactive Voice Response) calls.
“Our new SMS service allows businesses to combine the best of Phone Notify! and SMS Notify! Web Services with their own numbers. A business can request SMS numbers that hook directly into the IVR/Callback system,” said Christopher Chenoweth, CIO of CDYNE Corporation. “So, if an end user gets a text message and calls the number back, it could potentially read the text message or perform other custom IVRs. If a business would like random numbers, CDYNE has a pool of long numbers that we randomly send from. That way, an end user could get multiple messages and respond differently to each one.”
SMS Notify! 2.0 is backed up with a 100% Service Level Agreement (SLA), protecting clients from unscheduled outages. CDYNE's data centers are engineered with multiple levels of security, uninterruptible power supplies, redundant HVAC systems, fire suppression, and 24 X 7 monitoring and management. CDYNE centers are also strategically located in different areas across the United States, providing redundancy and location fail-over enabling.
About CDYNE Corporation
Since 1999, CDYNE has provided enterprise Data Quality and Communications XML Web Services to solve the business need for real-time communication and data quality verification. Web Services include Phone Notify!, SMS Notify!, Postal Address Verification, Phone Verification, Email Verification, Demographics, CDYNE 411, Death Index, and IP2Geo. CDYNE billing is transaction-based and post-pay. Clients pay for only what is consumed, eliminating overage charges and unused credits. There are no contracts, startup fees, or cancellation charges. For more information, visit www.cdyne.com or call 1-800-984-3710.
Contact: Nicole Fesette
Tel: (757) 544-9510 x3103
Email: nfesette@cdyne.com
www.cdyne.com
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FOR IMMEDIATE RELEASE
Web Services Help Medical Practices Upgrade to Healthcare 2.0.
Appointment Reminder and Verification Features Go Fully Automatic
Chesapeake, VA (March 1, 2009) – From efficiency in patient contact to real-time identity theft prevention, Web Services can quickly improve the bottom line for medical management software developers and healthcare practices. Veteran API provider CDYNE Corporation is working with health IT developers to create usable solutions for fraud and communications issues that are a major part of health technology initiatives – for compliance and progress.
With simple add-ons to medical management software, appointment reminders and patient screening integrate with existing software to increase customer retention and attrition for the manufacturer and benefits for the health practice – without a system overhaul. Web Services help hospitals and practices improve patient communication and automate routine tasks. With patient validation at sign-in, Web Services can enhance identity theft prevention plans required by the FTC.
“For medical management software makers, the easiest way to add value and stay flexible with their offering is to plug new services into the current application,” said Christopher Chenoweth, CIO of CDYNE Corporation. “Automated phone and SMS messages and data quality Web Services add function and increase customer satisfaction with short development time, and manufacturers can profit from reselling additional services as a premium to their customers.”
CDYNE hosts secure, high-quality APIs that software developers and in-house staff can use to maximize practice efficiency. Phone and SMS Notify help decrease appointment no-shows and late bill payments and improve service. Death Index, 411, and other data services reduce fraud, aid compliance, and keep records up to date.
CDYNE offers free trial keys. A dedicated healthcare IT page focuses on appointment reminder features, and developers that sign up for Phone/SMS Notify receive fraud prevention Web Services with $0 monthly fee and reduced transaction rates.
About CDYNE Corporation
Since 1999, CDYNE has provided enterprise data quality and communications XML Web Services. APIs include Phone and SMS Notify!; Postal Address, Phone and Email Verification; Demographics; CDYNE 411; Death Index; and IP2Geo. CDYNE APIs reduce fraud in real-time, scrub and enhance data, and simplify contact. Programmed into client applications, CDYNE Web Services automatically process information from our vast databases in milliseconds. There are no contracts or hidden fees. For more information, visit www.cdyne.com/healthcare, live chat with staff, view our blog, or call 1-800-984-3710.
We are pleased to announce the winner of the CDYNE Phone Notify! Idea Contest: Rick Bullotta of Phoenixville, PA. We bet he's happily tapping away at his Dell Mini right this minute. " Thank you so much! What an awesome surprise," said Rick when we checked in on him. You're welcome, Rick. We love your idea. Let's make it happen.
So What’s The Big Idea?
Rick’s plan is to develop an app for service providers (like doctors, spas and restaurants) to fill gaps or cancellations by interfacing with customers booking last minute appointments. Everybody wins – providers maximize schedules and customers who don’t want to wait a month for an appointment can be wait-listed and notified when one opens up.
We don’t want to reveal too many details and steal Rick’s thunder, so that’s all you’re getting for now. We think the idea has real potential. To show our support and enable Rick to develop the app at his leisure, we gave him 500 Phone Notify! transactions to play with in addition to the grand prize – a Dell Mini with Windows 7.
Keep an eye out for our next contest…it could be you next time. And as always, we like to hear your ideas. We’ll be happy to help you develop them. For inspiration, cdyne.com will host a dedicated page for the contest submissions – our favorites – in March/April. Watch for it!
Thanks to all our contest entrants. The final decision was difficult. There are some creative developers out there itching to contribute something grand to the world. And a few of you ready to shovel some back to “the man.” We can appreciate both!
CDYNE contest rules provide that CDYNE owns the rights to all ideas submitted. Rick Bullotta’s app plan is copyright protected.
Appointment Will Call
Will your company be a leader in 2010 and beyond? It’s not a risk, it’s an opportunity.
What are the characteristics of a 21st century business?
The 21st century company is a flexible entity that values human resources, maximizes efficiency in every turn, and uses proven cutting edge technology to easily adapt to changing models in the business sphere and move forward towards greater profit and a strong reputation in the field in any economy. The 21st century business is info-centric, because information is power only if you use it well.
The tools of Web 2.0 can help your business achieve 21st century characteristics:
Communication
Interacting with customers through blogs, live chat, and social networking forums is one way to build trust and foster customer relationships with the company. Letting them choose the way you communicate with them is another. Give your customers options: email, blog, chat, phone and text messaging - and provide the one-on-one communication so important to customer retention.
Information
Keep your valuable information up to date, accessible and consistent with Web Services. Automate repetitive tasks and you stay on top of your game. Add new services and adapt your system to constant changes in technology by using modular applications that can be added into your system easily, without continual overhaul or replacement of expensive systems. Stay flexible and manage your data to maintain that leading edge.
The 21st century company:
· Manages the flow of information with consistency and accessibility
· Protects and maximizes valuable data for company and customer benefit
· Generates superior customer service with offerings that anticipate customer needs
· Integrates new services and upgrades in modular form with its current system to avoid needless (and expensive) overhauls
· Allows its staff to do their best work by automating basic time-consuming tasks
· Adapts to the constantly changing marketplace easily, being proactive instead of reactive
If you'd like to consult on ways you can use CDYNE Web Services to help you reach your 21st century business goals, call us at 1-800-984-3710 or visit www.cdyne.com and send an inquiry or have a live chat with one of our staff. Or email info@cdyne.com for a trial key for our communication or data quality Web Services.
The government knows. It always knows. The Social Security Administration has a whole file dedicated to it. Maybe a little creepy to think about, but be glad this file exists. For one, if you die and someone pretends to be you, it's a lot easier to pin down and prosecute for your children's posterity, so they don't lose their inheritance.
It also conveniently works for you while you're alive, if you run a business. There's a type of criminal out there that focuses purely on this kind of fraud, called "deceased person identity theft." And you could easily be a victim if you don't have the records to screen for it.
One of our favorite Web Services, the Death Index API taps right into that SSA file and runs names and Social Security Numbers of your customers and patients against it in real time. So you can say to the fake customer standing in front of you at the counter, "Wow, you're looking pretty good for a dead guy!"
CDYNE 411, a directory assistance Web Service, is used by medical practices and hospitals to match patient names, phone numbers, and addresses to reduce medical identity theft. It's a good practice to use to comply with the FTC's Red Flags Rule, as a part of an identity theft prevention plan mandated by the rule.
Reverse phone lookups and Phone Append (a reverse address operation) can match patients at point of entry, as soon as they check in with the front desk for an appointment. It can also be a part of regular checks on an EHR to keep records up to date. The checks happen instantaneously, and results can be programmed to add directly to a patient's record and prompt users of EHRs online to update any old information.
In combination with CDYNE's Death Index, a Web service that stops deceased person identity theft, 411 is a comprehensive solution for fraud that can be plugged into existing medical management software.
For more info, visit cdyne.com's 411 service page.
Did you know that CDYNE provides inbound phone lines as well as interactive outbound autodialing with the Phone Notify! Web Service?
Need to set up a number for your customers or applicants to call when they receive your alerts? Do it all in one place. Portable, permanently assigned numbers hosted by CDYNE can help you communicate, track, and direct your calls. You can purchase a toll-free number or a standard one, even set yourself up with local caller ID in the areas you call.
Cost? Very affordable: $50 one-time setup fee for up to 5 lines. $100 for unlimited lines. $5 per month to maintain.
Want to know more? Contact us at info@cdyne.com, or start a live chat or post an inquiry on www.cdyne.com.
CDYNE's keyword filtering Web Service is now being used on restaurant chain Wendy's® social community site, Wendysrealtime.com, to filter tweets (from a Twitter feed) collected and displayed on the site.
The Wendy's social site scans the Twitter feed for keywords related to Wendy’s products, including the words “hungry” and “bacon,” as well as photos and videos shared online. The posts display in colorful text bubbles with sound effects, appearing in real-time as they are created.
The CDYNE keyword filtering tool, officially named the CDYNE Profanity Filter, is an XML SOAP API Web Service that processes Internet data in real time. Users can generate their own filters or use CDYNE’s database of generally accepted terms for censoring and adjust according to their needs. Profanity Filter is offered as a free service to low-volume customers. Comarketing agreements can be established for higher volume clients.
Visit our wiki (wiki.cdyne.com) to view CDYNE’s free Web Services, and register at www.cdyne.com to use them.
With Adobe LiveCycle ES2, Java programmers can access third-party Web Services and return data without having to handle XML SOAP requests or responses. The application makes it easy to consume external Web Services using Java proxy classes.Adobe.com, specifically the DevNet site, features a brief overview called “Invoking web services using custom components,” which uses CDYNE’s free Weather Service to demonstrate how the application works.
Visit http://www.adobe.com/devnet/livecycle/articles/extend_webservices.html to read more about Adobe LiveCycle ES2 and how CDYNE XML Web Services are easily consumed with Java.
Now that Thanksgiving has passed and increased Black Friday sales are showing hope for the economy - especially for retailers and e-commerce sites this holiday season - it may be time for these businesses to consider some of the biggest issues of high volume shopping: deliverability and consumer fraud/identity theft.
The good news is profits are up and we may just be rising out of this brutal recession. The bad news is fraud and identity theft are also up - by approximately 22% (10 million victims).
Take measures to protect yourself and your customers by instituting some form of verification process in your checkout interface. Credit card verifiers are always a good idea, but you can take it a step further and do what many medical establishments with online record access are doing to combat medical identity theft - plug in an address verification Web Service or an automatic reverse phone/address lookup to match customers with their information. Some even use the Social Security Administration's Death Index to make sure no one is using a deceased person's identity to get health care - or buy a new coffee table.
And as for deliverability, the post office provides a nifty little (or not so little) database of addresses that providers can certify to use. The certification is called CASS(R), and rigorous tests must be passed to be able to provide this service. When addresses are run through a CASS certified(R) system/Web Service/software, they are standardized, validated, and appended with whatever they are missing (if possible). Deliverability is validated, rezoning issues are fixed, and suite numbers are appended whenever possible. This service increases the speed of your deliveries and decreases UAA (undeliverable as addressed) mail, making your customers much happier when they receive their packages on time.
Just something to consider in this chaotic season of giving and receiving. Think about what verification can do for your business. And have a happy holiday season - in the black!
www.cdyne.com
info@cdyne.com