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20 Articles

The Monopoly of Short Codes!

The Monopoly of Short Codes!

Short Codes offer a unique opportunity to engage with customers fast and effectively. We know there are a lot of regulations and rules that come along with using short codes and it can get a bit confusing. In this article we answer some frequent asked questions about short codes from some of our CDYNE customers to help ease some of the confusion.

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Thanksgiving Leftovers

Thanksgiving Leftovers
Thanksgiving Leftovers

Come Thursday night the age-old question of what to do with all the leftovers rears its untimely head. One solution is to send it home with your guests…of course. After all the day is meant for giving.

But not long after said guests trickle out, the Black Friday frenzy begins. With retail stores opening their doors at outrageous hours, there’s obviously no time to stop for lunch. So why not pack up some of your leftovers while scrolling through your CDYNE SMS Notify! powered texts for a promotion or two.

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Zombie Outbreak!

What should you do in the event of a zombie outbreak? Better use CDYNE!

One should know where they need to go if, god forbid, an actual zombie outbreak should occur. In the event of this bleak outcome, we suggest using CDYNE’s SMS Notify! and Phone Verification APIs. You may want to consider using the Postback URL feature of SMS Notify! to grab the information of the closest arena taking in the uninfected.

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CDYNE’S Top 10 : Correct Text Messaging Techniques

CDYNE has put together a list of correct techniques when using short codes. They stress the importance of using the proper information, verbiage, and keywords to adhere to and stay in compliance with the CTIA, which is the organization that represents the wireless communications industry and ensures all rules and regulations are followed ( http://www.ctia.org/ ).The following Top Ten list is a guide to help make you aware of possible issues when sending short code text messages. For more details read the CTIA Citation Handbook Overview at http://www.wmcglobal.com/assets/ctia-mobile-commerce-compliance-handbook-v-1-3.pdf .

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What Happens When a Customer Calls My DID?

A customer recently asked the question, “When a customer calls our DID instead of texting back, what happens to that call?” The answer depends on whether you have the DID activated for SMS, Voice, or both.

A DID is a 10-digit SMS-enabled phone number that is assigned to a customer’s SMS Notify! license key to enable two-way SMS communication through the SMS Notify! API. By default, the DID is used only for text messages when it is assigned to an SMS Notify! license key–so when you call the DID an automated recording plays the following set of instructions:

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