A customer recently asked the question, “When a customer calls our DID instead of texting back, what happens to that call?” The answer depends on whether you have the DID activated for SMS, Voice, or both.
A DID is a 10-digit SMS-enabled phone number that is assigned to a customer’s SMS Notify! license key to enable two-way SMS communication through the SMS Notify! API. By default, the DID is used only for text messages when it is assigned to an SMS Notify! license key–so when you call the DID an automated recording plays the following set of instructions:Read More