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CDYNE PostBackURL for Phone Notify! and SMS Notify! APIs

PostBackURLs allow Phone Notify! and SMS Notify! API customers to instantly know when an end user responds to a message or notification.  When a notification is sent out, CDYNE servers send a message back to the company’s designated PostBackURL noting the message has been sent.  When an end user responds, the results are also posted to the PostbackURL.

PostbackURL Assignment

A PostBackURL can be assigned to SMS Notify! and/or Phone Notify! request by using the advanced methods.  The advanced method for each service will have a property called StatusPostBackURL which is set with a link to the webpage created to handle a post back.  In addition, for incoming calls and text messages to a dedicated line that are not responses to previous messages, a StatusPostBackURL can be assigned directly to a customer’s DID (Phone number) allowing all end user generated traffic to go directly to the post back page.  This can be set up by contacting an account representative at 1-800-984-3710, sending an email inquiry or initiating a chat.

Using a PostBackURL with Phone Notify!

PostBackURLs can be very useful with the Phone Notify! API. It prevents the need to use the GetQueueIDStatus or GetMultipleQueueIDStatus methods. When using these methods, the customer’s server calls the methods multiple times as the customer would not know when the call has finished. With a PostBackURL in place, this allows the customer to have a webpage that will accept a POST from the Phone Notify! API when a call is placed, the call status has changed, the call is finished, or when a call is received (if using an Incoming DID).

When sending notifications, the PostBackURL can be set by using either the ~StatusChangePostURL()~ script command at the beginning of the call script (especially when using NotifyPhoneBasic), or the StatusChangePostURL parameter in the NotifyPhoneAdvanced operation. When using an Incoming DID with the Phone Notify! API, a CDYNE account representative can assign a PostBackURL to that Incoming DID assigned to the customer’s account.

All available operations for the Phone Notify! API can be found here: http://ws.cdyne.com/NotifyWS/PhoneNotify.asmx, and advanced scripting commands can be found here: http://wiki.cdyne.com/index.php/Phone_Notify!_TextToSay_Advanced_Commands

Using a PostBackURL with SMS Notify!

With SMS Notify! There are several advantages to setting a StatusPostBackURL.  When a user responds to a message, CDYNE will immediately notify the SMS Notify! API customer via a post to the StatusPostBackURL. This eliminates the need for the customer to constantly query CDYNE servers for responses.

SMS Notify! API customers will receive a sent post with a PostBackUrl set in the request. The sent Post simply states the status of the SMS message at that time, and whether or not there were any minor errors in the request.  When this request is properly formatted, then the SMS message will be queued in the CDYNE system awaiting processing by the carrier.

If the recipient responds after the message has been sent, CDYNE will post the response post as well. The response post contains the recipient’s message and can be handled however your business model demands (i.e. storing the information in a database, or responding with another message).

The StatusPostBackURL can also be used with a dedicated line. A CDYNE representative can assign a customer’s designated StatusPostBackURL to their DID. Then, any incoming traffic to that number will result in a post to the designated StatusPostBackURL.  This is the preferred way to accommodate business models that want to make use of mobile originated messages.

There are two methods in SMS Notify! that makes use of a StatusPostBackUrl: http://sms2.cdyne.com/sms.svc/help/operations/AdvancedSMSsendhttp://sms2.cdyne.com/sms.svc/help/operations/SimpleSMSsendWithPostback.

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Say It in Spanish, Canadian French, and German: CDYNE Phone Notify! API Features Three New Text-To-Speech Voices

CDYNE has upgraded its existing text-to-speech (TTS) voices, as well as added three new voices to the text-to-speech engine. With the addition of TTS voices Miguel, Jean-Pierre, and Matthias, your business can add scalable, multilingual, and customizable voice calls to your application. All voices have an 8kHz sampling rate. This is best suited to telephony applications because it eliminates the overhead that is incurred when using voices of a higher sampling rate.

New voices details:

  • Miguel (Americas Spanish), Male, Age 30 –  sample
  • Jean-Pierre (Canadian French) , Male, Age 30 – sample
  • Matthias (German) , Male, Age 30 – sample

All voices may be found here.

CDYNE’s text-to-speech engine converts raw text to written-out words, and then assigns phonetic transcriptions to those words. Text-to-speech can also be combined with recorded .wav files to create relevant call scripts according to your phone messaging web service needs. Call 704-323-7777 to listen to a sample recorded file and text-to-speech example.

Request a trial key to test Phone Notify! API for free by calling 1-800-984-3710, inquire or initiate a chat.

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Apatar Maximizes Customer Data Quality Efforts with CDYNE Phone Verification

April 17, 2008, Chicopee, MA – Apatar, Inc., the leading provider of open source software tools for the data integration market, today officially announced the CDYNE Phone Verification connector for the Apatar Open Source Data Integration toolset. The new connector quickly and accurately determines the validity of any U.S. or Canadian phone number using CDYNE Web Services, all without coding. Now Apatar enables any business user to verify and filter customer phone numbers extracted from databases (such as MySQL, Microsoft SQL, Oracle), files (Microsoft Excel spreadsheets, CSV/TXT files), applications (Salesforce.com, SugarCRM), and the top Web 2.0 destinations (Flickr, Amazon S3, RSS feeds).

Customer data hygiene as a B2B priority in 2008
Over half of B2B marketers plan to put more resources against creating marketing databases, cleaning up customer data, improving sales force automation and CRM integration, according to Forrester Research in its “B2B CMO Investment Priorities for 2008” report. Whether you need to assure your customer data is healthy or your marketing contact data is reliable, this new Phone Verification Connector from Apatar and CDYNE enables quick and accurate verification and correction of the area code and prefix portions of U.S. and Canadian telephone numbers.
The combination of contact data from many sources introduces myriad opportunities for error. Because the records in each database were entered by different persons, each person may have introduced typos, placed data in an incorrect field or used different conventions for addresses, phone numbers, and abbreviations. The Phone Verification identifies the phone numbers in your list that have new area codes following a NANPA split and replaces incorrect area codes. If the area code is incorrect or missing, Phone Verification can be used to identify the error or return the corrected one to update your data.

Featured quotes
“It’s obvious that data is the key player in business decision-making,” said Renat Khasanshyn, CEO and founder of Apatar. “The new connector provides companies with clean data, identifies land line and cellular numbers instantly, and provides carrier information making this service a must for Telemarketing companies.”
“Data management is one of those thankless but necessary jobs. It’s never done either. Data degrades, gets dirty, or become obsolete,” said William Chenoweth, VP Director of Marketing CDYNE Corporation. “This new Apatar Connector provides customers the ability to automate their every day data management duties with scheduling features and visual drag-and-drop interface. The more automated the data cleansing process, the less expensive and more consistent the end result will be for your company.”

Related Links
Phone Verification user guide: http://apatarforge.org/wiki/display/DQS/CDYNE+Phone+Verification

Pre-built DataMap: http://www.apatarforge.org/datamaps/business-productivity/phone-numbers-verification.html

Pricing
Apatar Open Source is available for free download at www.apatar.com. Commercial support and maintenance subscription packages start at $1,900 per year. The CDYNE Phone Verification Web service is available for subscription from CDYNE.

Apatar Open Source Data Integration features and benefits
– Improve data quality
– Reduce integration and maintenance costs, shorten implementation time
– No coding! Visual job designer and mapping enable non-developers to design and perform transformations
– Users have the ability to create, publish, share, and re-use data transformations and output to RSS feeds by monitoring keywords and URLs for both internal and external systems
– Connectivity to Oracle, MS SQL, MySQL, Sybase, Microsoft Access, PostgreSQL, InstantDB, BorlandJDataStore, Csv, Qed, HSQL, Compiere ERP, SalesForce.Com, SugarCRM, GoldMine, Microsoft Excel, XML, RSS, ATOM, FTP, POP3, LDAP, WebDav, Autodesk Buzzsaw, any JDBC data sources, Amazon S3, and Flickr
– Job scheduler
– Platform-independent, runs from Windows, Linux; 100% Java- based

About Apatar
Apatar is the leading provider of open source software tools for the data integration market. With powerful Extract, Transform, and Load (ETL) capabilities, Apatar enables its users to easily link information between databases (such as MySQL, Microsoft SQL, Oracle), applications (Salesforce.com, SugarCRM), and the top Web 2.0 destinations (Flickr, Amazon S3). Apatar provides support, training, and consulting services for its integration solutions. Headquartered in Western Massachusetts, Apatar operates a development center in Minsk, Belarus. Apatar is currently used by 250 organizations and individuals worldwide. For more on Apatar, please visit www.apatar.com and www.apatarforge.org.

More information is available at Apatar’s Online Press Room, found at http://www.apatar.com/newsroom/.

About CDYNE
CDYNE Corporation is a leading provider of Web Service solutions which encompass a wide range of data enhancement, data verification, and communications tools. CDYNE has been developing and marketing Web Services since 1999. CDYNE’s first products were developed using XML based languages to ensure cross-platform compatibility which is the essence of true Web Services. CDYNE’s Postal Address Verification and Correction service was developed to solve the need for real-time address data cleansing without the need to have clients buy, store, program and maintain the enormous United States Postal Service database. CDYNE Corporation’s transaction based billing model was developed with that product to allow clients to buy only what is consumed affording them further savings. CDYNE Corporation continued to develop and release Web Services products such as Email Verification, Phone Verification, and IP2Geo during the following years. This wide range of products allowed the company to expand its client base across numerous industries such as E-Commerce, Sales and Marketing, Insurance, Retail, Utilities, Healthcare, and Banking and Finance. For more information, visit http://www.cdyne.com.

Media Contacts:
William Chenoweth
VP Director of Marketing
CDYNE Corporation
(757) 544-9515
wc@cdyne.com

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